FAQs

Fitze is a fitness-rewards-based application that offers a unique approach to fitness. It rewards you for your healthy activities and provides opportunities to earn Fitze coins that can be redeemed for discounts and offers.

Fitze itself is not a pedometer. It connects to the pedometer/health apps on your phone, such as Health App, Google Fit, Fitbit, etc., to track your steps activity and convert them into Fitze Coins.

Fitze provides an exciting incentive for your fitness journey. Instead of just working out for free, you can unlock discounts and offers while you achieve your fitness goals. It’s a win-win situation that motivates you to stay active and reap the benefits.

The Fitze coins you earn can be used in the marketplace within the application. The marketplace offers a variety of discounts and offers from partnering brands that you can redeem using your Fitze coins.

Certainly! If you’re experiencing issues with step tracking, you can try visiting the Settings – Step Source section and watch the tutorial for the selected step source to complete the syncing process. If the issue persists, please feel free to contact the Fitze support team via email at support@fitze.ae or through the live chat option available in the Fitze app for further assistance.

Earning Fitze coins is based on the number of steps you take. For every 1000 steps you accumulate, you earn one Fitze coin. So the more active you are, the more Fitze coins you can earn.

Fitze Coins are the in-app currency of Fitze. For every 1000 steps you take, you earn 1 Fitze Coin. These coins are automatically accumulated and stored in your in-app wallet. You can use Fitze Coins to unlock exciting rewards and participate in various Challenges and Jackpots within the Fitze app. The more Fitze Coins you earn, the more opportunities you have to enhance your fitness journey and enjoy exclusive benefits.

Yes, to encourage a consistent and balanced fitness routine, both basic users and Fitze PRO users have a daily cap on the number of coins they can earn. This ensures that you stay motivated to engage in physical activity regularly while enjoying the rewards and benefits of Fitze. Basic Users can earn 5 and PRO users can earn up to 15 coins a day.

No, Fitze coins cannot be exchanged for cash. They can only be used within the Fitze marketplace to redeem discounts and offers from partnering brands.

No, Fitze coins are non-transferable. Each coin you earn is tied to your own account and cannot be transferred to another person.

Challenges are branded events or goals set within the Fitze application. By participating in challenges, you have the opportunity to achieve specific targets and unlock exclusive rewards. These challenges add a fun and competitive element to your fitness journey.

Failing a challenge is okay! Even if you don’t meet the specific goals of a challenge, your efforts will still be rewarded. You will continue to accumulate Fitze coins that can be used to redeem discounts and offers in the marketplace.

Firstly, ensure that Fitze is connected to the correct step source on the app by going to Settings – Step Source. If the issue persists and you’re still not seeing the accurate step count on Fitze, don’t hesitate to reach out to the Fitze support team via email at support@fitze.ae or through the live chat option available in the Fitze app for further assistance.

Fitze PRO is a premium subscription program that takes your Fitze experience to the next level. It offers a range of enhanced benefits and exclusive features that are not available with the basic Fitze subscription. With Fitze PRO, you’ll enjoy access to exclusive rewards, exciting multiple steps challenges, and thrilling weekly, monthly, and annual jackpots that give you even more opportunities to win big.

Upgrading to Fitze PRO is quick and easy! Just navigate to your Fitze account settings and look for the “Upgrade to Fitze PRO” option on the Fitze PRO page. Upgrade today and elevate your fitness journey to new heights!

Fitze PRO Jackpots are exciting prize pools within the Fitze app that offer users the opportunity to win big rewards. The Jackpots feature attractive prizes, such as Cars, International Trips, and more. It’s a thrilling way to stay motivated on your fitness journey and be rewarded for your efforts.

When your Fitze PRO subscription ends, you won’t be able to enter new jackpots. However, if you’ve joined a jackpot before your PRO subscription expired, you can still qualify for the draw. To be eligible, you need to achieve your steps target and mature your ticket. Any jackpots that begin after your subscription expires won’t be accessible for participation.

At Fitze, we take the privacy and security of our users’ data very seriously. We have strict measures in place to ensure that your data remains confidential and is not shared with any third party without your explicit consent. For more information on how we handle your data, please refer to our privacy policy, which outlines our commitment to protecting your privacy.

Your feedback and suggestions are highly appreciated! You can share your thoughts and ideas by sending us an email at team@fitze.ae, engaging with our support team via live chat, or reaching out to us on social media. We value your input in making Fitze PRO even better.

If you have any further questions or concerns, please reach out to our support team at support@fitze.ae. We’re here to assist you!